You have questions, we have answers.

No big corporation here. TK is a very small grassroots company at the foothills of the Eastern Sierra. Customer service is like.. kind of our thing. SO browse below, or send us an email to get in touch.

BK Answers Your Complicated Questions:

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FAQ

Basewear

What is Basewear?

Basewear is a sports bra... and it's a bathing suit! It's the most comfortable top you've ever worn, and it's the only top you need to pack. Designed by women, for anyone who wears a bra Basewear is designed to work with your muscles, not against them. Say goodbye to uncomfortable straps that dig in, and pinched lats that spill out. Basewear never restricts your muscle movement. We've been told it feels like you've got nothing on, and most our customers donate out all their old sports bras and underwear to replace them with basewear tops! 

What is my basewear size?

At Têra Kaia our approach to sizing is a little different. We're redefining the way we fit modern bodies. This means you can shop between different cuts depending on how much coverage you prefer. We have a handy bra size to basewear size conversion calculator on our Size Chart Page. If you're still not sure what cut will suit you best check out our Basewear Size Guide to measure your exact fit. STILL not sure?? Just order your best guess. Exchanges are free and easy!

When will you restock?

With our limited stock, it may be possible an item is out of stock when you place your order. Because of how tricky it is for us to restock certain colors, we recommend choosing from what is available rather than waiting for a particular color to come back. You may be waiting a while!

On certain Wednesdays we do Micro Restocks! Follow us on Instagram or via our Email Newsletter to be the first to find out when restocks are coming up.

Basewear Care

Your basewear is designed to be washed infrequently. We recommend rinsing after use in chlorine or salt water. Machine or hand wash your basewear without fabric softeners or bleach. Bonus points if you wash it in a GuppyFriend Micro Plastic wash bag to keep any shluffed plastic out of the water stream. We recommend you lay your basewear flat to dry, however it will survive in the dryer (we've tried). Due to its anti-microbial properties, basewear doesn’t need to be washed at every wear. So go ahead, and wear it for two weeks straight - we won't tell!

Where can I try on Basewear?

We definitely recommend trying Basewear on for yourself! Visit our base camp in the Eastern Sierra: Têra Kaia Bishop. We are open for basewear fittings and in-store shopping. Visit TK Bishop Follow TK Bishop on Instagram: @terakaiabishop.

Têra Kaia is available via our website shop, various gear shop locations, or at events and festivals. Find a retail location near you on our Find a Store page. Visit our Events Page to view our upcoming events. For exclusive news and updates regarding the status of online retailers, international shipping, and new arrivals, please subscribe to our newsletter email or contact us via our contact page.

My basewear is damaged. Can you repair it?

Yes! Our Basewear Repair Program is designed to give your item a new life, and keep it out of a landfill. Simple repairs or full repairs are available here at our Basewear Service page. Once received our team will inspect your garment to see if it is repairable. If not we can issue you a $15 credit for a future order and scrap it for parts. Woo!

About TK

What inspired you to make Basewear?

We got started back in 2016 because we were tired of sports bras that didn't fit and quickly fell apart. So, we got together and made a bunch of prototypes of something better... Basewear! Now we still use the same design process to perfect everything to fit perfectly and perform on any adventure.

Where is Arêt Basewear?

Arêt Basewear is still here! (Hint: It's us, just with a new name.) As of April 2019 our name became Têra Kaia. Now our brand is positioned for future growth, with the same products and principles we started Arêt Basewear back in 2016.

I work in the outdoor industry. Do you offer an industry pro-deal?

Firstly, congrats on your awesome job. Secondly, yes we do! We don't offer individual pro-deals, but we do have an industry group order program for groups of women working in the outdoors.Contact usto apply.

Is Têra Kaia hiring?

Maybe! Check out our Jobs Page for a list of available positions.

Orders, Shipping, Returns & Exchanges

My Basewear doesn't fit. Can I exchange it?

Heck yes you can! We'll even give you a complimentary shipping label to send the original back. Get started with our Exchange Portal.

Can I change my order?

If you contact us the same day, before 4pm Pacific time, yes your order can be changed. Order changes requested after 4pm on the day of purchase may incur a $5.00 re-stocking fee if the item has already been packaged.

How much is shipping?

Check out our Shipping Page and specific details about shipping costs. We typically ship via USPS, and offer free shipping on orders over $80. International shipping is a bit more expensive, depending on where you live. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship internationally?

Yes, we we *can* ship all over the world, but with a big ol' asterisk. Typically there are unexpected fees and duties when crossing the border, so please expect to pay a bit more for shipping. We can't offer exchanges due to these high costs so please be sure to Measure Your Perfect Fit before ordering. We also work with several international gear shops. See if there's one near you with our Find a Store Page to try it on in person!

Is local pickup or delivery available in Bishop, CA?

Online orders may be shipped via the postal service, or picked up at our base camp in the Eastern Sierra: Têra Kaia Bishop. Just select "In Store Pickup" at check out and you will be notified as soon as your order is ready for pickup. Please keep tabs on our in-store open hours to make sure we're open when you plan to stop by. If you are local to Bishop, CA and are working during our open hours we can drop your order off! Just contact us via email to arrange this.

It says my package was delivered, but I don't see it.

Give it a few days. The USPS sometimes jumps the gun a bit on marking a package as delivered. If your package still doesn't turn up it means it was either lost in the postal system, or stolen from your doorstep. If you believe this to be the case, the next step is to contact your local post office and file a lost package report. Send us the report and we'll get you a replacement.

Is your question still un-answered?

Drop a line via Email. We can help you out.