What is Basewear?
Basewear (noun.) an inner layer of clothing; body forming and anatomically contouring.
How do I wash my basewear?
We recommend all Basewear be rinsed after use and intermittently washed in cold water without fabric softeners nor bleach. Either hang dry or low temp in the dryer. Note your Basewear has moisture wicking properties and doesn’t need to be washed at every wear.
Where can Têra Kaia be found other than your website?
Têra Kaia is available via our website shop, various retail locations, or at events and festivals. Find a retail location near you on our Find a Store page. Visit our Events Page to view our upcoming events. For exclusive news and updates regarding the status of online retailers, international shipping, and new arrivals, please subscribe to our newsletter email or contact us via our contact page.
What happens when I want an out of stock item?
With our limited stock, it may be possible an item is temporarily out of stock when you place your order. Please contact us with your preferred order, and we’ll let you know when it’s back in stock.
Why can’t I select the size/color I want?
In the drop down selection for sizes and colors, if the text is faded or crossed out, that means we are temporarily out of stock of that item.
Can you tell me when special deals are available?
Yes! When you subscribe to newsletter email, you’ll be first to hear about exclusive deals, events and new arrivals.
I’m local, can I pick up my order at your San Diego location?
No, unfortunately, we do not yet have a storefront location.
Can I change my order?
If you contact us the same day, before 4pm Pacific time, yes your order can be changed. Order changes requested after 4pm on the day of purchase may incur a $5.00 re-stocking fee if the item has already been packaged.
I see your size chart is different. Should I go up or down a size?
Our size chart includes traditional measurements as seen in other apparel sites; however, our design is specific to athletic forms. Find your traditional bra/cup size or chest circumference in our size chart in order to locate the corresponding top size.
I have a promotional discount code, where do I enter it?
When you proceed to Checkout, there will be a box labeled “Discount”. Enter your code here and then click Apply. Promotional discount codes are case sensitive. When applying a promotional discount code, please make sure you see the code applied to the order before checking out.
What are my payment options?
We accept Visa, MasterCard, Discover, American Express and PayPal.
How can I find answers to any additional questions I may have?
Feel free to contact Têra Kaia at any time via our contact page, and we will get back to you with any questions you may have!