Exchanges & Returns
Not the right fit? Exchange it for free.*
We’re redefining the way we fit the modern female body (cuz we’ve got muscles, duh)! This isn't your mother's sports bra so it can affect your standard measurements.📐The Basewear Size Guide: Measure Your Perfect Fit
Start a Return or Exchange
*Domestic exchanges only. International orders see our international return policy below.
|Type of Return||Fee|
|Domestic Exchange||🎉 Free|
|Domestic Return||$6.45 Shipping Fee|
|International Exchange or Return||Unavailable|
How To: Returns & Exchanges
Start a return in our return portal by entering your order number and email address. From here you can select the following options.
Exchange an Item
You have 60 days to exchange your item for a different size, cut or color. If you are not sure what size you need please do not hesitate to Contact Us so that we can help you find the perfect fit. Once you know what size you need choose "Exchange" and we will send you an email with a link to your pre-paid return shipping label, on us. Include your newly requested size or color in the note area. Mail your qualifying return/exchange using the label provided. Once it is received and approved, Têra kaia will send out your newly requested item with no additional shipping charges. If you need to exchange a second time you will need to provide the shipping to return the second top.
Return an Order for Store Credit
You have 60 days to return your order for store credit. Just choose "Store Credit" and we will send you an email with a link to your pre-paid return shipping label, on us. Mail your qualifying return/exchange using the label provided. Once it is received and approved, Têra Kaia will provide the original amount as store credit to be used at a later date.
Return an Order for a Full Refund
You have 30 days to return your order for a full refund. Just choose "Refund" and we will send you an email with a link to your pre-paid return shipping label. Mail your qualifying return/exchange using the label provided. Once it is received and approved, Têra Kaia will refund the amount, with a $6.45 deduction for shipping, to your original method of payment.
International Returns / Exchanges
We are unable to ship internationally at the moment.
If you purchased a top from us in person at a trunk sale or event you can contact us to arrange a return. You have the option of either sending the top back in the mail, or meeting us at the next local event.
You have 30 days to send back new purchases made at terakaia.com for a full refund. After that 30 day period you have an additional 30 days to exchange, or return your order for store credit. Returns postmarked after 60 days will be refused and sent back at the customer's expense.
Returns/exchanges must not show any signs of wear, damage, stains, scents, or alterations or they will not be accepted and will be sent back to the customer at their expense. If a return is made without its original tags intact, the customer will be contacted if a return can be made (no signs of use) and a $5.00 restocking fee will be withheld from corresponding return.
Returned / Refused Orders
If you would like to cancel an order that has been refused or returned to us due to a mistake in the shipping address entered at checkout, the original shipping cost will be deducted (nonrefundable at purchase) from your refund amount as well as a $5.00 restocking fee. Customers are responsible for entering the correct shipping addresses and are encouraged to check them prior to submitting an order. Once a package has been shipped, we cannot redirect it. Têra Kaia is not responsible for, nor able to refund or replace orders shipped to the incorrect address. Need to reship a refused or undeliverable package? A reshipping fee in the amount of the original shipping cost will be required. To avoid reshipping fees please double check your address prior to checkout.
I used a promo code or purchased a sale item and need to return my item, can I still make a return?
Yes, promotional discount code purchases and sale purchases can be returned and exchanged as long as it is in the realm of 30 days since the purchase date.
Items marked as "Final Sale" may not be returned or exchanged regardless of the 30 return policy.
How long will it take to process a refund/ exchange and see my card refunded?
It may take up to 2-3 weeks including receiving the shipment to process a return or exchange. After your return has been processed it will typically take 2-5 days for the funds to appear on your bank statement.